2019年8月18日日曜日

業者に依頼してHDDを復旧した

2016年7月にOSがWindows 7のHP製のノートパソコンを持参して米国に移住し,8月にWindows10へ無償アップグレードしたところ途中でフリーズし,Windowsの起動が不可になってしまいました.HDDに保存していた写真をrestoreしたかったので,オクラホマにあるSeagateに依頼し,4ヶ月後復旧に成功して$550支払いました.
この経験から,大事なデータは物理メディアに保存せず,クラウドに保存することにしました.物理メディアはfraigleです.私はDropboxをsubscribeしていますが(日本後サイトは割高なのでUS料金で),他のクラウドでももちろん良いと思います.これによりlaptop購入時にはもっとも少ない容量のHDDを選択してもよく多少節約compensationになっています.
アメリカ_HDD復旧
Seagate01


















上に貼り付けた画像が,申し込み直後に受診したemailに添付されていたpdfファイルです.この$49は最終的に支払った$550とは別に支払ったかどうかは正直覚えていません.
アメリカ_HDD復旧
Seagate02


















上に貼り付けた画像はその後にメールで送られてきた,壊れたノートPCを送るための送付ラベルです.これをプリントアウトして適当に梱包してダンボールに貼り付けました.

以後受診したメールを適宜貼り付けて行きます.実際の流れがわかると思います.
SeagateSeagate
Dear Valued Customer,
Thank you for your data recovery services case submission. Your case number is 08053767.

You are sending Seagate a Single HDD for data recovery. Your estimated turn-around time is 15 business days from the time we receive your media at our lab.

To view the status of your case, please go to  https://seagatewtb.secure.force.com/tracker/

For additional assistance, please contact Seagate Recovery Services at 1.800.475.0143 

Seagate

SeagateSeagate
Dear Valued Customer,
We have received your media at our Seagate data recovery services lab for case number 08053767 . Your estimated turn-around time is 15 business days from the time we receive your media at our lab.

To view the status of your case, please go to  https://seagatewtb.secure.force.com/tracker/

For additional assistance, please contact Seagate Recovery Services at 1.800.475.0143 

Seagate

SeagateSeagate
Dear Valued Customer,
We have started on the recovery of your data for case number 08053767 . Your estimated turn-around time is 15 business days from the time we receive your media at our lab.

To view the status of your case, please go to  https://seagatewtb.secure.force.com/tracker/

For additional assistance, please contact Seagate Recovery Services at 1.800.475.0143 

Seagate

15日で結論がわかるようなことを示唆していますが,実際はもっとかかりました.それにより,ほぼ私としては諦めの境地に達していました.

SeagateSeagate
Dear Valued Customer,
Your data recovery for case number 08053767 is in progress. There are about 7 business days remaining in your recovery process. We will continue to email you updates on your case status.

To view the status of your case, please go to  https://seagatewtb.secure.force.com/tracker/

For additional assistance, please contact Seagate Recovery Services at 1.800.475.0143 

Seagate

2ヶ月後に突然以下のemailが届きます.

Seagate Data Recovery recovery.services@seagate.com

Nov 12, 2016, 7:36 AM
Reply
to me
Dear xxx xxx:

Thank you for shipping your drive into our lab for data recovery.

It was a pleasure to speak to you today.  At this point we don't have any positive news to share other than we still feel there's a chance for success.  Usually the data recovery process takes 3 weeks, that is if the hard drive response in a positive manner to the recovery attempts. Even if the recovery takes longer we will not give up on the drive we will put extra hours of work at no cost to you.

Unfortunately, I do not have an ETA to provide you, as soon as the technician finish the recovery attempt you will get an email with recovery results.

Have a great day!

Thank you.

Regards,

xxx
Seagate Recovery Services

Toni Valentine
Track your data recovery case:  https://seagatewtb.secure.force.com/tracker/
ref:_00D00hhzl._5003Ag97Wk:ref


xxx
Nov 12, 2016, 1:27 PM
Reply
to Seagate
Dear xxx

Thank you so much for calling and emailing to me today.
I have checked continuously your web site to see if the status of attempting.
I still hope my data in the HDD recover someday.
I appreciate you putting extra hours of work.

Regards,
xxx
さらに1ヶ月後復旧に成功したという以下の連絡をいただきました.この時はなかば諦めていただけに非常に嬉しかったのを覚えています.

SeagateSeagate
Dear Valued Customer,
We have finished the recovery of your data for case number 08053767 . We are working on getting your data back to you. You will be receiving an email when your return media ships.

To view the status of your case, please go to  https://seagatewtb.secure.force.com/tracker/

For additional assistance, please contact Seagate Recovery Services at 1.800.475.0143 

Seagate

SeagateSeagate
Dear Valued Customer,
We are pleased to inform you that your return media for data recovery services case number 08053767 has shipped. Please track your shipment at this link:1ZE01W094299875809

For additional assistance, please contact Seagate Recovery Services at 1.800.475.0143 

Seagate

Seagate製のHDDに復旧したdataが移された状態で2017年1月中旬に受け取りました.思ったよりは出費がかさんで,新しく廉価なlaptopが買えるぐらい支払いましたもののgood jobです.

この経験を生かしdataは全てクラウド保存の方針に変更しました.そして送られてきた1-2TBの外付けHDDはCraigslistで$50程度で売却しました.

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